AquaCare

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Maintenance plans

Three plans, one goal: a clean pool you never think about.

  1. Enquiry

    Call or fill in the form. We ask about your pool type, size and current equipment.

  2. Free pool assessment

    We visit, test the water, inspect the pump and filter, and photograph everything. Takes 30 minutes.

  3. Tailored plan

    We recommend Bronze, Silver or Gold based on your pool's condition, usage and budget. No hard sell.

  4. First service

    Your technician arrives on the agreed day with chemicals, test kit and a full equipment check.

  5. Ongoing care

    Regular visits, water-test reports emailed to you, and priority callouts if something breaks.

Bronze

$55/week
  • Fortnightly pool clean
  • Monthly water test
  • Leaf skim and surface vacuum
  • Chemical dosing advice
  • Email water-test report

Gold

$120/week
  • Weekly clean, brush and vacuum
  • Weekly water test
  • All chemicals supplied
  • Quarterly filter strip-clean
  • Priority emergency callouts
  • Annual equipment health check
  • Winterising and spring startup

Repairs & equipment

We fix pumps, filters, heaters and everything in between.

Pump replacement
From $850 supplied and fitted. Davey, Onga and Waterco brands.
Filter servicing
$180 including sand or cartridge inspection and backwash.
Heat pump servicing
$220 annual service, including gas check and fan clean.
Salt chlorinator cell
$450 replacement, or $120 acid wash if the cell is recoverable.
Leak detection
$150 inspection fee (applied to repair cost if we fix it).
Automated dosing install
From $1,200 for pH and chlorine dosing, fully plumbed.
Pool light replacement
$250 including LED conversion if needed.

Pool renovations

From tired to inviting — we have resurfaced over 140 Hawke's Bay pools.

Before

Faded pebblecrete, 18 years old

Rough surface catching algae, stained waterline tiles, cracked coping on the deep end. Pump housing corroded.

After

New quartzon finish + coping + pump

Smooth Quartzon surface in Coral Blue, new bullnose coping, replacement Davey Silensor pump. Completed in 12 working days.

Before

Cracked fibreglass, UV damage

Hairline cracks across the floor, chalky gelcoat, yellowing steps. Pool losing 3cm/day from an undetected leak.

After

Fibreglass re-gelcoat + leak repair

Leak sealed at the return fitting, full re-gelcoat in Pacific White, non-slip step inserts. Seven working days.

Resurface (concrete/pebblecrete)
From $8,500 depending on pool size and finish.
Retile
From $12,000 including waterline and coping.
Coping replacement
From $3,500 for bullnose or travertine.
Pool cover install
From $2,800 for a thermal blanket with roller.

Water testing

Drop in any weekday for a free water test.

Bring a 500ml sample taken elbow-deep from the middle of your pool. We test pH, free chlorine, total alkalinity, calcium hardness, cyanuric acid and salt level. Results while you wait, with a printed dose recommendation.

Our depot is at 14 Taradale Road, Napier, open Monday–Friday 8am–4:30pm. Park around the back.

Ideal ranges for a residential pool
ParameterIdeal rangeWhy it matters
pH7.2–7.6Chlorine effectiveness and swimmer comfort
Free chlorine1–3 ppmSanitisation
Total alkalinity80–120 ppmBuffers pH swings
Calcium hardness200–400 ppmPrevents plaster etching or scale
Cyanuric acid30–50 ppmUV protection for chlorine
Salt (salt pools)3,000–4,000 ppmChlorinator cell output

Service area

Napier, Hastings and everywhere in between.

Service area map of Hawke's Bay Napier Hastings Havelock North Taradale Bay View Clive Haumoana HAWKE'S BAY Pacific Ocean

Response by area

  • Napier, Taradale, Greenmeadows — same day or next working day
  • Hastings, Havelock North, Flaxmere — same day or next working day
  • Bay View, Westshore — next working day
  • Clive, Haumoana — next working day
  • Waipukurau, Central Hawke's Bay — weekly service run, Thursdays

FAQ

Common questions.

How often should my pool be serviced?

Weekly is ideal during swimming season (October–April in Hawke's Bay). Fortnightly is the minimum to keep water balanced and equipment healthy. Over winter, monthly is usually enough.

Salt chlorinator or liquid chlorine — which is better?

Salt is lower maintenance day-to-day but the cell needs replacing every 4–5 years ($450). Liquid chlorine has a lower upfront cost but needs dosing 2–3 times a week. We recommend salt for pools used more than three days a week.

How do I winterise my pool?

Lower the water level below the skimmer, super-chlorinate, add algaecide, clean the filter, cover the pool and turn the pump timer down to 4 hours a day. Our Gold plan includes winterising and spring startup.

My pool is green — how quickly can you fix it?

Most green pools are swimmable again in 48–72 hours with a shock dose, filter run and pH correction. We charge a one-off green-pool recovery fee of $180 plus chemicals.

What size heat pump do I need?

Rough rule: 1kW per 1,000L of pool water in Hawke's Bay. A 40,000L pool needs a 40kW unit to heat by 1°C per hour. We spec and install Madimack and Oasis units.

Do you service spas and swim spas?

Yes — we service Endless Pools, Spa-N-A-Box and most plumbed-in spas. Water testing, filter changes, ozone generator servicing and cover replacement.

Can I cancel my maintenance plan?

Plans are month-to-month, no lock-in. Give us two weeks' notice and we refund any unused portion. Equipment warranties from installations remain valid regardless.

Do you offer a free quote?

Yes — maintenance plans and equipment repairs are quoted free on site. Renovation quotes include a written scope of works and are free for pools within our standard service area.

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